Refund and Cancellation Policy

This policy explains how rescheduling, cancellation and refunds work for RockingRokim sessions booked through https://rockingrokim.com. It applies to all three session services: Quick Consultation, Personal Roadmap and Complete Guidance. Products bought in the shop and donations are covered in their own sections below.

Last updated: 15 October 2026

How a booking becomes confirmed

Sending the request form saves your request and holds the time you chose for you, but it does not book a session by itself. A session is confirmed only when Rokim replies with a confirmed date and time and your payment has been received and checked. Right after you send the request you see your private payment page: you may pay straight away to secure your session, or wait for Rokim’s message first, whichever you prefer. Pay only with the details shown on that page or sent to you directly by Rokim, and never to a number or address you found anywhere else. If the time you chose does not work for Rokim, he will suggest another one, and if he declines the request after you have paid, you are refunded in full.

Rescheduling

You can reschedule for free if you ask at least 24 hours before the session starts. Message us with your booking reference (it looks like RR-ABC123) and a few new times that suit you. If you ask with less than 24 hours’ notice, we will try to help but cannot promise a new slot.

If you cancel

  • Cancel at least 24 hours before the session: you get a full refund of what you paid or, if you prefer, a credit toward a future session.
  • Cancel less than 24 hours before, or miss the session without telling us: no refund. If something genuinely unavoidable happened, tell us and we will consider a free reschedule.
  • Joining late: the session still ends at its scheduled time, so lost minutes are not refunded or extended unless Rokim agrees otherwise.

If we cancel or cannot deliver a session

If Rokim has to cancel or cannot deliver a session, for example because of illness, an emergency or a technical failure on our side, we will offer a new time at no cost or a full refund, whichever you prefer.

Complete Guidance (two sessions)

The two sessions in Complete Guidance follow the same rules, each treated separately. If you cancel the whole package at least 24 hours before the first session, you get a full refund. If you cancel after the first session has taken place, you can get a refund for the unused second session (half of the amount paid) as long as you cancel at least 24 hours before it is due.

If you paid twice or paid the wrong amount

Tell us your booking or order reference and the transaction ID or IDs. We will refund any duplicate or excess amount.

Products bought in the shop

An order is confirmed only after your payment has been received and checked. Sending the order form or a proof of payment does not complete the order by itself. Please pay only with the details shown on your private payment page.

  • Before we confirm your order, or before a physical product is dispatched: you can cancel and get a full refund of anything you have paid.
  • Digital products (for example guides, workbooks and presets): once a file has been delivered or you have been given access to it, it cannot be taken back, so a change of mind is not a reason for a refund. If the product does not work, is damaged or is not what we described, tell us within 7 days and we will fix it, replace it or refund you.
  • Physical products (for example prints and merchandise): if a product arrives damaged or is not what you ordered, tell us within 7 days of receiving it and send photos. We will replace it or refund you. Please do not send anything back until we ask you to; we will tell you where to send it.
  • If we cannot deliver your order, for example because the product is out of stock, you get a full refund.

Donations

A donation is a voluntary gift. It is not a purchase and gives no goods or services, so donations are generally not refundable. If you sent a donation by mistake, for example a wrong amount or a duplicate, write to us within 7 days with the transaction ID and we will consider a refund. Network fees cannot be refunded.

How to ask for a refund, and how it is paid

Email us at rokim.russia@gmail.com, or use the contact options on our home page, and give your booking or order reference and transaction ID. Approved refunds are sent within 7 days, to the same method and account you paid from, for the amount you paid. Fees charged by a payment provider are outside our control and are not refunded by us.

Payments are made in USDT on the TRON network (TRC20), or through Bybit Pay or Binance Pay when we offer them. Cryptocurrency and exchange-to-exchange payments are final and cannot be reversed on the network or by us. If a refund is due, we send it in the same currency and network, or to the same Pay ID, that you paid from, and network fees are deducted. If we arrange a card payment with you, a refund goes back by the same route. Please double-check the address, Pay ID and network before you pay: coins sent to a wrong address or on a different network are lost.

What a session can and cannot promise

Sessions are guidance and information based on Rokim’s experience. We cannot guarantee any outcome, such as a visa decision, a price or a safe trip, so disagreeing with the advice, or how a trip turned out, is not a reason for a refund. If a session did not match what we described, tell us within 7 days and we will make it right, which may be a new session or a partial or full refund.

Your legal rights

Nothing in this policy limits any rights you have under the law that applies to you.

Contact

Questions about this policy? Email rokim.russia@gmail.com or use the contact options on our home page.